Refund Policy
Stonetavern is free to play and sells nothing. A donation is a voluntary gift toward the cost of running our servers. It buys no item, rank, perk or advantage in the game, and nothing in the game changes when you give or when a donation is refunded.
1. Donations made by mistake
If you donated by mistake, gave the wrong amount, or a payment went through twice, write to [email protected] within 14 days of the payment. Please include the email address you paid with and the date and amount, or the order number from your receipt. We refund it in full, to the original payment method, and tell you when it is done. Crypto is the exception, see section 4. After 14 days, write to us anyway and we will look at it.
2. Card and similar payments (Fungies)
Card and similar donations are processed by Fungies.io (Fungies Europe PSA, Warsaw, Poland) as Merchant of Record. Your receipt comes from Fungies. Refunds are paid back through Fungies to the card or account you paid with; how long the money takes to arrive depends on your bank or card provider. You can also contact Fungies directly through the support link on your receipt.
3. Ko-fi
Donations through Ko-fi are refunded through the payment service you used there (PayPal or card). Write to us at the address above and we start the refund.
4. Crypto
Crypto payments are final: a payment on a blockchain cannot be reversed, and we cannot refund it the way a card payment is refunded. If something went wrong, write to us anyway and we will look at it.
5. Your rights by law
This refund promise is voluntary. It comes on top of any rights you have by law and does not limit them.
6. Chargebacks
If something went wrong, please write to us first; it is quicker for you. Your rights towards your bank or card provider, including a chargeback, are not affected by this policy.
7. Contact
[email protected]. See also the Terms of Service and the Privacy Policy.